Privacy Policy

Last Updated: 17 JUNE 2024

Vicket Solutions SRL ("we", "us", or "our") operates the website coach.vicket.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website. By accessing and using the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information

When you create an account, we may ask you to provide certain personally identifiable information that can include, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information

b. Usage Information

We may collect information on how you access and use the Website, including your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

c. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

2. How We Use the Information

We use the collected information for various purposes:

  • To provide and maintain our Website

  • To notify you about changes to our services

  • To allow you to participate in interactive features of our Website when you choose to do so

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our Website

  • To monitor the usage of our Website

  • To detect, prevent, and address technical issues

  • To provide you with news, special offers, and general information about other goods, services, and events that we offer which are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

3. Disclosure of Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information without your consent, except as described in this Privacy Policy.

a. Service Providers

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), to provide the services on our behalf, to perform service-related services, or to assist us in analyzing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

b. Legal Requirements

We may disclose your personal information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of Vicket Solutions SRL

  • Prevent or investigate possible wrongdoing in connection with the Website

  • Protect the personal safety of users of the Website or the public

  • Protect against legal liability

4. Security of Information

The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Vicket Solutions SRL aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

These rights include:

  • The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.

6. Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Vicket Solutions SRL
Email: info@vicket.com
Address: Miercurea Ciuc, Romania