Terms and Conditions

 

  1. Data about the company that owns the website and operates the online sports analysis platform coach.vicket.com

 

1.1. The VICKET COACH platform is owned by VICKET SOLUTIONS S.R.L. (hereinafter referred to as the Platform Administrator), with registered office in mun. Miercurea Ciuc, str. Toplița nr.16, Harghita County, registered at the Harghita Trade Register Office, under no. J19/297/2023, Unique Registration Code: RO48300886, email: info@vicket.com. Vicket Platform operates in accordance with the provisions of these Terms and Conditions, which are supplemented by the applicable legal provisions.

 

1.2 Any questions or suggestions regarding these Terms and Conditions, or regarding our website, you can communicate them to the email address info@vicket.com.

 

  1. Introduction

2.1. Accessing the Vicket Coach platform by creating a user account implies acceptance of these terms and conditions, as well as the other rules displayed on the site. The operator reserves the right to modify the terms and conditions below without prior notice to users. The Vicket Coach platform assumes the right to change the structure of the website and to change the hosting company without any notice.

 

2.2 If you do not agree to the Terms and Conditions, please do not use this website. Please read the Terms and Conditions carefully before using this website and creating a user account.

 

2.3 The Website User declares that he/she fully understands and agrees to the Terms and Conditions set out below.

 

  1. Definitions of terms used in the Terms and Conditions

 

3.1 The Vicket Coach Platform (hereinafter referred to as the Platform): the online analysis space owned by the Platform Administrator. 

 

3.2.Platform Administrator: the company VICKET SOLUTIONS S.R.L., with the above details, which owns all ownership rights, copyrights and intellectual property rights to the Platform and operates the online transmissions through the Platform. 

 

3.3. Website: coach.vicket.com

3.4. User: Any natural person who has reached the age of 18, or any legal entity that creates a user account on the Platform for the declared purpose of using the services made available by the Platform Administrator.

 

  1. General rules for using the Platform 

 

4.1. The Platform Administrator shall take all measures to ensure that the information published on the Platform, including the description of the various services and the prices listed, is at all times accurate and complete, and that Users are fully informed. However, mistakes may be made. In such cases, the Platform Administrator will try to remove any errors as soon as possible.

 

4.2. You may not use this Platform for the purpose of deliberately introducing viruses or any other program or material that may be technically harmful or destructive. Attempts to gain unauthorized access to the Platform, the server on which it is hosted or any other server, computer or database in connection with this Website are prohibited. By accepting the Terms and Conditions you agree not to attack this website by means of a denial of service or distributed denial of service attack. Failure to comply with the provisions of this clause will be reported to the competent authorities for the application of legal sanctions and will result in immediate suspension of the right to use the platform.

 

4.3. The platform administrator cannot guarantee that the platform, the servers on which it is hosted or the e-mails sent are free of viruses or other potentially harmful computer components, errors, omissions, malfunctions, delays or interruptions in operation or transmission, line drops or any other similar factors. Please be aware that you use the Platform at your own risk and the Operator shall not be liable in any way for any direct or indirect damage caused by using or accessing/visiting the Platform or as a result of using the information on the Website. We ask you to ensure that you have adequate defenses in place to protect your computer from viruses and/or other harmful content.

 

4.4. The Platform Administrator will ensure the confidentiality of your data, i.e. your login details, password and all other details in relation to your account created on the Platform in accordance with the Privacy Policy. However, it is your responsibility to ensure that the account information created remains confidential at all times and will not be passed on to third parties.

 

4.5. The minimum technical requirements for the use of the services related to the platform are: internet with minimum 20Mbps. In the event that the User's installations and equipment do not comply with these requirements, the Platform Administrator is exonerated from any liability regarding the quality of the transmission.

 

  1. Platform registration

5.1 In order to become a User of the services offered by the Platform, it is necessary to register on the Platform by creating a user account.

 

5.2 In order to create a user account, you must provide a valid e-mail address, which will be your main identification element, and create a password to access the e-mail address. The e-mail address will have to be confirmed by clicking on the link sent to you by the Platform Administrator upon registration, after which the account will only become active.

 

5.3 In order to register on the platform, you must be 18 years of age. By granting permission to your child, you agree to the terms of this agreement on behalf of your child. You are responsible for monitoring and supervising Your child's use of the Platform. If your child is under the age mentioned above or does not have your permission, please contact us immediately so that we can disable access. If minors appear in the stored or recorded videos, the consent must be obtained by the Subscriber/User, so the Platform Administrator has no involvement and is not responsible in this regard.

 

5.4 You are responsible for all activity that occurs on your account, including unauthorized activity. You must keep your account access data confidential. If you use a computer to which others have access, you must log out of your account after each session. If you notice unauthorized access to your account, you must change your password and notify us immediately.

 

  1. Use of the Platform

6.1 The User, after having consulted the list of available services (types of access subscriptions), will be able to create a user account and choose the subscription he/she is interested in.

6.2. Each subscription shall expressly mention information on the trial period, the price of the subscription and their characteristics. The actual access to the chosen service will be possible only after payment of their value. Unless expressly stated otherwise, all prices indicated in the Order include VAT and other applicable taxes.

 

Price Plans

Our price sheets display the features and details of each price plan available on the Website.

You agree to select and use the Website in accordance with the chosen subscription plan.

All features and limitations described in the pricing sheets must be observed.

 

Video Storage and Payment Terms

Videos uploaded to the Website will be stored for as long as monthly or annual payments are made.

If invoices remain unpaid or recurring payments cannot be processed after the due date, your access will be restricted.

If payments are not received within 60 days of notification of unpaid invoices, all videos associated with your account will be permanently deleted.

 

6.3. The payment of the access subscription can be made through the Stripe payment system (the user must have an account to access these services) or by money order. 

 

6.4. If you have chosen the payment method "Payment by bank card", it is necessary to fill in a form with your card information in the secure page of the payment processor. Payments with credit/debit cards issued under Visa and MasterCard (Visa/Visa Electron and MasterCard/Maestro) are made through a secure STRIPE payment system, which primarily ensures that no information related to your card is transferred or stored at any time on the servers of the platform administrator or the payment processor's servers, this data being directly entered into the system operated by stripe.com. No additional fees are charged for transactions made in this manner. The Platform Administrator cannot be held liable in any way or to any extent for the manner in which the bank card payment processor processes your transactions, as they are totally different entities from the Platform Administrator, acting in different ways, and the Platform Administrator cannot intervene or influence in any way their terms and conditions of operation.

 

6.5 After confirmation of payment, the User will be redirected to the login page and the chosen account will be activated. If the payment was made by PO, the access to use the services will be granted within 48 hours from the payment confirmation. If an invoice per company or legal entity is requested, this can be requested by filling in the appropriate section when making the payment online or an invoice can be requested by e-mail within 48 hours of payment confirmation.

 

6.6 Any errors can be reported to the Platform Administrator by email to info@vicket.com. The Platform Administrator will make every effort to resolve the problem as soon as possible.

Right of withdrawal: Subscribers have the right to withdraw from a distance or off-premises contract within 14 calendar days, without having to justify their decision to withdraw and without incurring any costs other than those provided for by law.

Withdrawal period: The 14-day withdrawal period begins:

In the case of service contracts, from the day of the conclusion of the contract.

In the case of a contract for the supply of digital content which is not delivered on a tangible medium, from the day of the conclusion of the contract.

 

Refund: The trader must refund all sums received from the consumer, including, where applicable, without undue delay and in any event no later than 14 calendar days from the date on which he is informed of the decision to withdraw from the contract.

Services already provided: If the service has been provided in full or in part during the withdrawal period, the consumer may be required to pay for the part of the service provided up to the time of withdrawal, provided that:

The consumer has explicitly requested that the service be started during the withdrawal period.

the trader has informed the consumer of the costs applicable in case of withdrawal.

If, after the above-mentioned period, the Consumer changes his mind during the use of the subscription services, he can cancel the chosen subscription from his account or by email sent to info@vicket.com. The chosen subscription will be deactivated immediately or on the expiration date of the subscription. No partial amounts will be refunded for unused subscription period.

 

6.7. The Platform Administrator shall not be liable in any way for any situations where the interruption and/or failure, error is due to a cause beyond the control of any party, including but not limited to interruption of internet connection, interruption of electricity service supply, any type of fire of equipment, cables, short circuit causes, any total and irremediable failure of any part of the technical equipment, poor quality of the User's internet connection, server failures, cyber-attacks, and any other situations defined by law as force majeure situations.

 

  1. Intellectual Property

The entire content of the Platform, including but not limited to logos, graphical representations, commercial symbols, static/dynamic images, text and/or multimedia content, design, source codes, is the exclusive property of the Platform Administrator, unless another owner is expressly mentioned. The User/Customer is not permitted to copy, reproduce, reproduce, broadcast, distribute, publish, transfer, modify, alter, alter, use, link, display, include any content, part, element of the Platform in any material of the User/Customer or any third party, without prior written consent of the Provider to do so. By accessing these Terms and Conditions the User/Customer understands and agrees that any use of the Platform and its content for any purpose other than those expressly permitted under the Terms and Conditions is expressly prohibited. All content on the Platform including but not limited to live broadcasts of any event may be used by the User solely for personal purposes. Any use other than for such purposes requires the prior express written consent of the Platform Administrator. Such requests may be addressed to mun. Miercurea Ciuc, str. Toplita nr. 16, Harghita County. Users who send in any way information or material to the Platform agree to transfer non-exclusively, for an unlimited term and in all territories, at the time of their publication/submission to the Platform Administrator, all rights of use, adaptation, modification and/or retransmission of the content they contribute or post on the Website. The Site Administrator cannot be held liable for any damage caused by content posted on the Site by any person, regardless of which section, service or facility that content belongs to. It is strictly prohibited to post on the Site any content, including but not limited to material, comments, images, video sequences, which have obscene or vulgar language, are illegal, defamatory, threatening, abusive, indecent, contain racist, chauvinistic or racially offensive messages, or which could discriminate against any person in any way or which would violate any other human rights and freedoms under applicable law. Users understand and accept that in the event of violation in any way and to any extent of any of the provisions of the Terms and Conditions, the Platform Administrator may at its sole discretion choose to suspend all or part of the User's access to the account on the Platform. 

 

  1. Contractual term

8.1 The legal relationship between the User/Subscriber and our company commences upon first use of the Platform and continues for as long as you use the Platform or have a User Account with us, whichever is longer. This relationship will last until such time as You request the deletion of Your access account or for reasons shown in these terms and conditions, our company will delete Your account for non-compliance with them.

 

8.2 In the event of a breach of these terms and conditions the Platform Administrator may, at its discretion: 

(a) immediately terminate this legal relationship, with or without prior written notice, by immediately deleting Your account; (b) suspend, delete or limit Your access to Your account or any content therein; and (c) retain, to the extent permitted by applicable law, all amounts payable to You.

 

8.3 If the Operator deletes Your account for a serious breach of these Terms and Conditions, the Operator may indefinitely prohibit Your re-registration on the Vicket COACH platform.

 

  1. Final Provisions

9.1 These Terms and Conditions are subject to Romanian law. In the event of disputes, they shall be settled by the competent court of competent jurisdiction at the Platform Administrator's registered office, the User/Customer expressing his/her consent to this choice of jurisdiction.

 

9.2. These Terms and Conditions are supplemented by the Personal Data Processing Regulation and the Cookies Regulation.

 

9.3 If you do not accept the conditions of these Terms and Conditions, please leave the Platform.

 

9.4. The Administrator of the Platform has the right to change these Terms and Conditions at any time without any prior notice

 

Updated. 09.07.2024